Shipping policy
Order Confirmation: As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for shipment. Once confirmed we will process the payment and your order will begin processing (3-5 Business Days). If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery: Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will begin handling and packaging.(1-2 Business Days). Once the order is ready for shipment, we’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at sales@voltventures.co.uk so that we can help.
Damages: We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to sales@voltventures.co.uk so that we can open an insurance claim on your behalf.
🚚 Delivery Times: 🕑
-FREE UK SHIPPING-
HITWAY: 3-5 Business Days
ECORUSH: 3-5 Business Days
PIXAR: 3-7 Business Days
ENGWE: 5-7 Business Days
iSCOOTER: 5-7 Business Days
ISINWHEEL: 5-7 Business Days
TOUROLL: 5-7 Business Days
ELEGLIDE: 5-7 Business Days
AUSOM: 5-7 Business Days
HYGGE: 1-2 Weeks
AiTOUR: 10-15 Business Days
NANROBOT: 4-12 Weeks
( Nanrobot are Premium Built to Order Products and shipped over seas )
⚠️(Please note: These times do not include the order processing times)⚠️
🔧 Warranty Policy: – Volt Ventures
At Volt Ventures, we proudly offer high-quality electric bikes, scooters, and accessories from trusted brands. Every product is backed by after-sales support and warranty assistance.
If you need to make a warranty claim, contact us at sales@voltventures.co.uk with the following:
- Your order number
- A description of the issue
- Photos or videos clearly showing the problem
📦 Brand Warranty Details:
HITWAY & ECORUSH:
✅ Warranty Duration:
1-year warranty on main structural components
🛠️ Coverage
(frame, front fork, major parts)
🚫 Exclusions (Not Covered):
Consumables such as tires, brake pads, chains
Spare Parts Purchase:
https://uk.hitway.eu/
HYGGE Bikes:
✅ Warranty Duration:
1 year from delivery date
🛠️ Coverage
Frame & Forks (structural defects)
Battery & Motor
Brakes (failures/replacements)
Electrical Components (display, controllers, wiring)
Accessories (helmets, chargers, locks)
🚫 Exclusions (Not Covered):
Accidents, misuse, or modifications
Normal wear and tear (tires, chains, brakes, gears)
Repair Process:
Contact us to initiate a claim. Once inspected and approved, we handle repair or replacement within 7–14 business days.
NANROBOT:
No Third Party Coverage 🚫
⚠️ Only Nanrobot Products Purchased from the Official Website are applicable. ⚠️
Visit Website - NANROBOT
iSCOOTER:
✅ Warranty Duration:
- E-Bikes: 2 years
- Scooters & Hoverboards: 1 year
Wear-and-Tear Parts Warranty:
Battery, Motor, Controller, Instrument, Accelerator, Charger: 6 months
Solid Tyres: 3 months
Brakes, Cables, Horn, Electronic Lock: 3–6 months
🚫 Exclusions (Not Covered):
Water submersion or heavy rain
Stunts, crashes, overloading
Unauthorized modifications
Purchases outside authorized sellers
ISINWHEEL:
🛠️ Coverage
✅ Electric Scooters:
General Components: 12 months
Consumables (battery, motor, charger, etc.): 6 months
✅ Electric Bikes:
Key Components (frame, fork, handlebars, brakes, etc.): 24 months
Consumables: 12 months
🚫 Exclusions (Not Covered):
Cushions, pedals, cosmetic wear
Damage from misuse, water, or unauthorized changes
Purchases from unauthorized sellers
ELEGLIDE:
✅ Warranty Duration: Varies by product and component (see below). For all warranty claims, contact sales@voltventures.co.uk with your order details and issue description.
🛠️ Coverage
Models: Tankroll, Citycrosser, T1 Step Thru, T1, M2, M1 Plus (APP), M1 Plus, M1, F1
3 Years: Frame
1 Year: Front fork, motor, controller, charger
6 Months: Battery, control panel, chainwheel, freewheel, brake assembly, thumb shifter, front & rear derailleurs, front light
3 Months: Kickstand, pedals
14 Days: Other components
🚫 Exclusions (Not Covered):
Water damage (battery, motor, controller)
Misuse, collision, modification, tire punctures
Products outside warranty period or from unauthorized sellers
Lack of valid proof of purchase
Software/firmware alterations or incompatible accessories
Need Spare Parts?
If not covered, contact us for parts at sales@voltventures.co.uk. We offer competitive prices and support for non-warranty repairs.
TOUROLL:
✅ Warranty Duration: Varies by component. Please contact sales@voltventures.co.uk first for any warranty-related issues.
🛠️ Coverage
3 Years: Frame
1 Year: Front fork, motor, controller, charger
6 Months: Battery, LCD display, chainwheel, freewheel, brake assembly, gear shifter, rear derailleur, front light
3 Months: Kickstand, pedals
14 Days: Other parts
🚫 Exclusions (Not Covered):
Water damage to battery, motor, or controller
Man-made damage, collision, or unauthorized modifications
Tire punctures caused by sharp objects
Use in inappropriate conditions (e.g., drops, water exposure, extreme temperatures)
Use with incompatible accessories
Unsupported firmware/software
Incomplete or invalid proof of purchase
Items lost, stolen, or provided as complimentary
Products purchased from unauthorized resellers
Need Replacement Parts?
If your issue isn’t covered, you can still purchase parts at competitive prices. Contact us at sales@voltventures.co.uk for assistance.
AITOUR Bikes:
✅ Warranty Duration:
2 years for major components from delivery date
🛠️ Coverage
Battery & Motor
Cargo Box (structural issues only)
Frame
Charger & Controller (1 year)
Electrical Components (displays, sensors, wiring – 8 months)
🚫 Exclusions (Not Covered):
Accidents, misuse, or modifications
Commercial use (e.g. rental)
Normal wear and tear (tires, brake pads, plastics)
Use of incompatible or non-approved parts
Lack of proof of ownership
Repair Process:
Contact us to initiate a claim. After inspection and approval, we arrange repair or replacement. Out-of-stock parts may be substituted with equivalents.
ENGWE:
✅ Warranty Duration: Varies by component. Please contact sales@voltventures.co.uk first for any warranty-related issues.
🛠️ Coverage
12 Months:
Frame
Front fork, handlebars, folding tubes, saddle tubes
Controller, charger, display, main/auxiliary cables, front & rear brakes, accelerators, brake levers, pedal assist sensors
Motor (coil phase loss, burning, magnet demagnetization, wheel shaft deformation)
Battery (battery box, top/bottom cover — issues like poor contact, no power, failure to store charge, capacity < 60%)
6 Months:
Kickstand, fenders, rear racks, pedals, grips, cranks, chainrings
Front/rear hubs, chains, ringer shifters, rear derailleur & protective cover, flywheel, shock absorber
Bell, horn, lifting lug, connecting rod piece
Headlight, taillight
3 Months:
Saddle, plastic parts, round brake disc rotors, brake pads, brake cables
1 Month:
Tires (covered for manufacturing defects only — no coverage for punctures, pressure-related damage, etc.)
❗ Note:
Separately purchased accessories are sold at cost price and only covered in Dead on Arrival (DOA) cases.
Second-hand or modified e-bikes are excluded from warranty coverage.
Extended Warranty is available and must be purchased together with the product via the product page's "Frequently Bought Together" section.
🚫 Exclusions (Not Covered):
Water damage to battery, motor, or controller
Man-made damage, collisions, or unauthorized modifications
Tire punctures or damage from insufficient tire pressure or rough terrain
Use in inappropriate conditions (e.g. water exposure, extreme weather, drops)
Use with incompatible accessories
Unsupported firmware or software
Incomplete or invalid proof of purchase
Unauthorized repairs or disassembly
Cosmetic damage during shipping (e.g. minor scratches)
Lost, stolen, or complimentary items
Products purchased from unauthorized resellers
Items returned without prior written approval
PIXAR:
✅ Warranty Duration: Varies by component. Please contact sales@voltventures.co.uk
first for any warranty-related issues.
🛠️ Coverage
3 Years:
Frame
1 Year:
Entire bike (including electronics, motor, battery, brakes, display, throttle, pedals, charger, controller, and all standard components)
✅ If an issue cannot be resolved with free spare parts, we offer a free return for all bikes under warranty.
🚫 Exclusions (Not Covered):
- Water damage to battery, motor, or controller
- Man-made damage, collisions, or unauthorized modifications
- Tire punctures or damage caused by sharp objects or low tire pressure
- Use in inappropriate conditions (e.g. water exposure, extreme weather, rough terrain)
- Use with incompatible accessories
- Unsupported firmware/software
- Incomplete or invalid proof of purchase
- Unauthorized repairs or disassembly
- Lost, stolen, or gifted items
- Products purchased from unauthorized resellers
- Items returned without prior written approval
AUSOM:
✅ Warranty Duration: Varies by component. Please contact sales@voltventures.co.uk
🛠️ Coverage
2 Years:
Frame
1 Year:
Motor
Controller
Accelerator
Display
Disc brake
Brake assembly
Folding assembly
Front & rear lights
Handlebar
6 Months:
Battery
Charger
30 Days:
Wheel
14 Days:
Handlebar grip
Saddle
Inner tube & tyre
Other small parts
📦 If your item arrives damaged, claims must be submitted within 14 days of delivery, with photos and original packaging retained.
🚫 Exclusions (Not Covered):
Water damage to battery, motor, or controller
Man-made damage, collisions, or self-modifications
Tire punctures caused by sharp objects
Use in inappropriate conditions (e.g. water, falls, extreme temps)
Use with incompatible accessories
Unsupported software or firmware
Missing or invalid proof of purchase
Lost, stolen, or complimentary products
Unauthorized repairs or alterations
Products not purchased from an authorized reseller
Personal items returned instead of the product
Items returned without prior written approval
📋 Warranty claims require proof of purchase (invoice, receipt, or order number), photos of the defect, and original or approved packaging.
🛠️ How to Make a Warranty Claim:
To start a claim, email support@voltventures.co.uk with the following:
1.) Order number
2.) Proof of purchase (invoice or receipt)
3.) Detailed issue description
4.) Photos or videos of the problem
We will respond with next steps within 1–2 business days.
📞 Contact Information:
Business Name: BRB Ventures Ltd
Trade Name: Volt Ventures
Phone: (+44) 0330 122 0545
Email: sales@voltventures.co.uk
Address: 128 City Road, London EC1V 2NX, United Kingdom
Trade Number: 15734442
